Last Updated: October 10, 2025
Effective Date: October 10, 2025

My City Laundry (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website, use our services, or participate in our SMS text messaging program.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, and any information you voluntarily provide when contacting us, signing up for promotions, or creating an account.
• Payment Information: Information provided to complete transactions, processed securely through third-party payment processors.
• Service Data: Information about your visits, preferences, and participation in loyalty or rewards programs.
• Technical Information: Device data, browser type, IP address, and other analytics information collected through cookies or tracking technologies.
• SMS Program Data: Mobile phone number, message consent, and message interaction data if you opt into our text messaging program.
  
  

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our laundry services.
• Process orders, payments, and customer inquiries.
• Send service updates, reminders, and promotional offers.
• Operate loyalty and rewards programs.
• Improve customer experience and marketing performance.
  
  

We may share customer information with authorized service providers and partners who perform services on our behalf, such as email and SMS communications, advertising management, customer relationship management, and data analytics. These partners are contractually obligated to protect your information and may not use it for any purpose other than supporting our business operations.

Your information will not be sold or shared for unrelated marketing purposes.

3. SMS/Text Messaging Program

By opting into our SMS program, you consent to receive text messages from My City Laundry.
Messages may include promotions, service reminders, and updates. Message frequency varies.
Message and data rates may apply.

• To stop receiving messages, reply “STOP.”
• Your consent to receive text messages is not a condition of purchase.

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
All mobile phone numbers, opt-in data, and consent information are used solely to deliver the requested messages and will not be shared with any third parties except as necessary to provide messaging services through authorized vendors or aggregators.

4. Information Sharing and Disclosure

We may share your information with:

1. Vendors and Service Providers that assist with payment processing, website hosting, data storage, email/SMS delivery, and marketing communications.
2. Business Partners that provide technical or operational support for campaigns or loyalty programs.
3. Legal Authorities when required to comply with legal obligations or enforce our rights.

Important Notice:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes unrelated to My City Laundry. Information sharing to subcontractors or vendors in support services, such as marketing, customer communication, or order fulfillment, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding authorized messaging providers.

We do not sell or rent personal information to outside organizations.

5. Cookies and Tracking

Our website may use cookies and tracking technologies to enhance user experience and analyze performance. You can adjust your browser settings to refuse cookies; however, some features may not function properly.

6. Data Security

We implement appropriate technical, physical, and administrative measures to safeguard your personal information from unauthorized access, loss, or misuse. While we take reasonable precautions, no online transmission or storage system is completely secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Your Rights and Choices

You may request to review, correct, or delete your personal information by contacting us at hello@mycitylaundryfl.com.

You may also opt out of promotional communications by following unsubscribe instructions in our emails or by replying “STOP” to SMS messages.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have received information from a child, please contact us immediately to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates indicates your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

My City Laundry
Email: hello@mycitylaundryfl.com
Phone: (561) 247-2786
Address: 156 S Main St, Belle Glade, Florida 33430